Frequently Asked Questions
Got questions? We have answers. Learn how to use our downloader, understand formatting, and explore troubleshooting steps.
Is Social2Save free?
Yes! Social2Save is 100% free for all standard downloads. We support our server costs through standard web ads. If you want an ad-free experience, turbo speeds, and up to 4K resolutions, we offer a premium Pro subscription.
Do I need to install any software or extensions?
No software, browser extensions, or registrations are needed. Social2Save is fully web-based and processes everything safely on our servers. All you need is a modern browser.
How many files can I download daily?
There are absolutely no limits on standard downloads. You can convert and save as many videos, shorts, and Reels as you like.
Does this downloader work on iPhones and Androids?
Yes, our web application is fully mobile-friendly. You can copy the link from the YouTube, TikTok, or Instagram app, open Social2Save on Safari or Chrome, and download directly to your mobile storage.
Why does the download not start occasionally?
If a download fails, it is usually because the source URL is private (e.g., a private Instagram account, private Facebook group), the video has been deleted, or the platform servers are rate-limiting. Try copying the link again or check if the video is public.
Are downloaded videos of high quality?
Yes, we fetch the absolute best available resolution from each social media network. Depending on the original file, you can download in 720p, 1080p Full HD, or even 4K.
Can I convert videos to MP3 music files?
Yes, our tool extracts audio tracks and encodes them in high-quality 320kbps MP3 format. This works for YouTube, TikTok, and Instagram posts.
Do you keep a history of my downloads?
Absolutely not. We respect user privacy. We do not store your downloads, link histories, or personal data. Files are transferred directly from source servers to your device.